Support & Grievance
We respond within 24 hours.
Reach us
Email: admin@fundezy.in
Working hours: Monday–Saturday, 9:00 AM–7:00 PM IST.
Emergency payment issues are monitored after hours.
Grievance officer
Name: Grievance Officer, FundEzy
Email: admin@fundezy.in
Escalations are acknowledged within 24 hours and resolved within 15 working days.
What to include
- Registered name, phone, and email.
- Transaction ID, chit cycle ID (if applicable), and timestamps.
- Screenshots or error messages to speed up troubleshooting.
Issue categories
- Payment or refund status
- Bid or auction disputes
- Account, KYC, or login issues
- Data, privacy, or deletion requests
- App feedback or feature requests
Response timelines
Acknowledgement within 24 hours, updates within 72 hours, and closure within 15 working days depending on complexity and partner responses.