FundEzy – In-App Dispute Resolution Policy
Last updated: Dec 08, 2025
This policy explains how disputes between users or between a user and FundEzy are handled.
1. Types of Disputes Covered
- Payment-related disputes
- Default by a group member
- Auction-related complaints
- Behavioural issues or harassment
- Incorrect payout distribution
- Technical errors affecting contributions
2. In-App Reporting
Users can report disputes through:
- Chat support
- Email: support@fundezy.in
You must submit:
- Fund group ID
- Payment ID (if applicable)
- Description of issue
- Any proof/screenshots
3. Internal Review Process
Upon receiving a complaint:
- Acknowledgement within 24–48 hours
- Investigation – reviewing logs, transactions, and user conduct
- Decision – resolution issued within 7–10 business days for standard cases
4. Dispute Outcomes
Possible resolutions:
- Refund for failed transactions
- Reversal of incorrect entries
- Warning issued to offending member
- Removal of a user from fund group
- Temporary suspension of auctions/payments
- Permanent account ban for fraud
- Compliance report filed with authorities (if required)
5. Arbitration for Unresolved Issues
If a dispute is unresolved:
- Parties may request arbitration
- Governed by Arbitration & Conciliation Act, 1996
- Venue: Karnataka
- Decision of arbitrator is binding
6. Exclusions
FundEzy will NOT mediate:
- Personal disputes unrelated to app usage
- Issues involving offline groups
- Disputes due to user negligence
- Losses caused by incorrect user input
7. Emergency Suspension
FundEzy may temporarily freeze accounts, halt payouts, or pause groups if fraudulent or suspicious activity is detected.